Delivery information

Delivery and returns

As soon as you twin you will instantly receive an email from certificates@pregnancytwinning.org with your Twinning Card which contains the details of your twinned mum. A few months later when your twin has given birth we will be back in touch with your Pregnancy Twinning Birth Certificate, which can be sent by email or post.

The cost of production and delivery  is additional to your £42 donation meaning postal delivery is £44.95 in total.

You can twin someone else’s pregnancy and we’ll send the certificate straight to them. We’ll enclose a letter to let them know their pregnancy has been twinned.

If you need something physical to give for an occasion really soon you can choose to give as a gift  and a Birth Certificate showing a recently-helped mum will arrive in the post within a week. This is different from a twinning as your loved one won’t receive another update however your money will go towards the programme so another woman can be supported. 

We currently only deliver within the UK. We dispatch your certificate within five working days of being notified about your twin’s birth. Sometimes babies can come a little late but if your certificate has not arrived more than a fortnight into the month following their due date please contact us at info@pregnancytwinning.org. Your certificate pack will be sent with second class postage  via Royal Mail, who estimate 98.5% of packages are delivered within 3 working days. 

If your framed certificate is damaged on its way to you, please contact us and we will happily send you a new one.

 

 


Refunds or cancellations

At Pregnancy Twinning, we work hard to ensure you have no issues when making a donation and we want to make it as smooth as possible.  However we realise that sometimes errors can happen.

Under charity law, charities are not permitted to refund donations, other than in specific circumstances.  The Charities Act 2011 can be found here.

However if you made a donation in error and need to speak to us, please email rachel@chasing-zero.org as in this case we can process your refund as soon as possible.

 

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